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New Technical Services Manager Promoting PMA’s

Hazle Township, PA – Happily for this industrial packaging company in Northeastern Pennsylvania, Bill Stratford was yearning to return home at the same time EAM-Mosca was undertaking a search for a new field technical services manager.

A growing mid-sized manufacturer of industrial strapping systems, EAM-Mosca, a privately held organization with sales between US$50 – $100 million annually, has been actively ramping up its service department to meet the needs of its growing customer base and thousands of system installations.

A native of Forest City, PA, Bill Stratford joined EAM-Mosca in February as Field Service Manager. According Ralph E. Morini, president, “Bill’s experience in maintenance and field service management and his University of Scranton studies in operations management was exactly what we were looking for in a new department manager.”

Bill has worked in a variety of businesses and markets including commercial printing, pharmaceutical equipment, packaging systems and industrial products. His priorities are to work with the Field Service Team to improve training programs to more effectively respond to customer needs; including transitioning the Service function to a less reactive and more planned approach.

One of Mr. Strafford’s top priorities is to have customers get the most out of their investment in Mosca equipment through preventive maintenance. According to Bill, ‘Preventive maintenance participation offers improved productivity, increased machine reliability and longer system life. Along with discounted travel and labor rates, the big benefit to Preventive Maintenance Agreements (PMA) is minimized unplanned production disruptions.”

EAM-Mosca’s Preventive Maintenance (PM) program is intended to be an informal, nonbinding agreement to maintain Mosca strapping machines in superior operating condition. The basic tenet of Mosca’s corporate philosophy is that the foundation for customer success is a complete system solution – equipment, strapping, parts and service. Increased pressure on operations means more wear and tear on process equipment. By committing to scheduled PM, customers benefit from operating cost reduction and overall increased equipment efficiency. The company has guidelines for PM frequency depending upon equipment model, machine cycles and plant conditions.

Preventive maintenance services include structured reviews on mechanical settings, part condition, assembly cleaning and lubrication if necessary, recalibration and part replacement as needed. Bill says quite often, PM drops down on the priority list even at home, while fires need to be put out. A PMA keeps you on track. For more information on EAM-Mosca’s PMA’s contact the company at

EAM-Mosca Corporation provides high-performance strapping system solutions to a variety of industries, including corrugated, food, graphic arts, mailing, fulfillment, logistics, wood, and other industrial or consumer goods. The company combines innovative equipment with strapping materials manufactured to maximize machine performance, and customer support programs that help customers meet their performance and productivity goals.

EAM-Mosca is headquartered in Hazle Township, Pennsylvania, USA, and was founded in 1982. Manufacturing facilities are located in Hazle Township and Ontario, Canada. Sales and service offices are located throughout North America, along with distributors and contract service providers in Central and South America, and sales/services offices in Monterrey, Mexico.

To learn more about any of EAM-Mosca’s other productivity enhancing strapping systems or programs, please call us at 800-456-3420, or email us at You can also connect with EAM-Mosca on YouTube (, Twitter ( or LinkedIn via the company’s website,

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