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Field Service Technician

Field Service Technician

Open Field Service Positions in Locations:

  • Chicago, IL
  • Denver, CO
  • Dayton/Columbus, OH
  • West Hazleton, PA
  • Newark NJ | Middletown NY
  • Atlanta, GA
  • Memphis, TN
  • Tacoma, WA
  • Kansas City, KS
  • Los Angeles, CA

Field service techs’ responsibilities include:

  • Install equipment in a manner that ensures reliability and high customer satisfaction.
  • Perform preventative maintenance on all EAM equipment.
  • Troubleshoot mechanical and electrical systems utilizing systematic thinking while employing test equipment and hand tools to discover faults and develop plans to report, plan and execute the planned solution.
  • Ability to work closely with Mosca Engineering to provide the highest level of customer service.
  • Generate service reports that explain the work provided, parts provided and clear understanding of the issue, the solution, and any follow-up needed. All done in a timely and professional manner.
  • Communicate daily with the area service managers and develop schedules and travel itineraries that meet the needs of our customers and provide ample time to perform the work requested.
  • Work with a sense of urgency but remain calm under pressure to ensure the highest level of customer service.

Skills Required

  • Advance understanding of machines and their systems including but not limited to pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts
  • Basic experience with Control systems utilizing Allen Bradley, Siemens, and B&R PLCs
  • Electromechanical experience with conveyance systems, understanding sensors, electric motors and how they interact.
  • Able to use a multimeter, perform point-to-point, read electrical schematics, and trace
  • Able to use and read Calipers micrometers. · Able to take initiative and work independently on a regular basis
  • Able to communicate clearly and professionally through both written and verbal medias: Web based service reporting, Video conferencing and face-to-face interactions.
  • Able to travel extensively within the U.S. Monday thru Friday. (80%)

Team, Training and Support

  • In-house training with continuous on-the-job field training with senior field staff