Field Service Technician – Multiple Locations

Field service techs’ responsibilities include:

• Install equipment in a manner that ensures reliability and high customer satisfaction.
• Perform preventative maintenance on all EAM equipment.
• Troubleshoot mechanical and electrical systems utilizing systematic thinking while employing test equipment and hand tools to discover faults and develop plans to report, plan and execute the planned solution.
• Ability to work closely with Mosca Engineering to provide the highest level of customer service.
• Generate service reports that explain the work provided, parts provided and clear understanding of the issue, the solution, and any follow-up needed. All done in a timely and professional manner.
• Communicate daily with the area service managers and develop schedules and travel itineraries that meet the needs of our customers and provide ample time to perform the work requested.
• Work with a sense of urgency but remain calm under pressure to ensure the highest level of customer service.

Skills Required

• Advance understanding of machines and their systems including but not limited to pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts
• Basic experience with Control systems utilizing Allen Bradley, Siemens, and B&R PLCs
• Electromechanical experience with conveyance systems, understanding sensors, electric motors and how they interact.
• Able to use a multimeter, perform point-to-point, read electrical schematics, and trace
• Able to use and read Calipers micrometers. · Able to take initiative and work independently on a regular basis
• Able to communicate clearly and professionally through both written and verbal medias: Web based service reporting, Video conferencing and face-to-face interactions.
• Able to travel extensively within the U.S. Monday thru Friday. (80%)

Team, Training and Support

• In-house training with continuous on-the-job field training with senior field staff