
Technical FAQ’s
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Here are some of our customers most asked questions.
Feel free to contact us with any questions you may have. We’re here to help!
Starting a coil can vary by machine. Still, the typical process is as follows: with the strap mounted correctly in the dispenser, press the brake release lever and pull a short length of strap off the coil. Feed the strap into the entry track until it meets resistance. Press the lever and insert the strap approx. 4 inches further. Release the lever and close the dispenser. Press the Manual Strapping button or foot bar, and the strap will automatically feed into the machine, which is now ready to cycle.
Typically, when there is a cycle fault, the track will open automatically, allowing the operator to pull the strap out of the track, then hit the Machine Start button or trip the foot bar to cycle the sealer to cut the strap-free. The track will then close, and the machine will refeed automatically ready for the next cycle.
If strap width or thickness is different, width guides and feed pressure may need to be changed. If the physical dimensions of your strap are similar, Sonixs models can run either PP or PET equally effectively, but will most likely require changes in sealing and cooling timers – a relatively quick and easy adjustment. Heat seal models can seal PP but not PET straps due to melting properties and emission issues.
Machines at EAM-Mosca are configured to operate with specific customer-selected strap. Changing strap width requires replacing strap guides and sealing parameters and should be done by a trained EAM-Mosca Service Technician.
Yes. All machines have a dial control to regulate tension.
Yes, the voltage can be changed. Depending on the specific change, this may require the addition of a transformer. Consult the EAM-Mosca Service Department for exact requirements.
Yes, most options can be field installed; however, the total cost will likely be higher than factory-installed options specified at the time of machine order.
Yes, it is generally possible to use smooth strapping. However, depending on whether the smooth strap is strand extruded or slit sheet, sealing effectiveness can vary considerably. A consultation with EAM-Mosca Technical Services will help determine the sealing parameters for the strap intended to be used.
An embossed strap provides several advantages, including reduced surface area and friction in the feed track while adding thickness, stiffness, and improved feed reliability. It also reduces strap splitting and dust generation during machine operation.
Yes, we offer 24/7 support for specific high production models through the EAM-Mosca Service department. For more information, please visit our Service and Support page.

SYSTEM SUPPORT
WHEN YOU NEED IT
Our team of technical experts are standing by to help you with your service and support needs. From machine training to technical support, we’re here to make sure you’re confident operating your machines.