TRAINING PROGRAMS
TECHNICAL TRAINING
Consistent routine cleaning, inspection, and planned maintenance is the most effective approach to achieving an optimized system.
To ensure you have the knowledge and confidence to perform in-house maintenance, we offer a range of comprehensive training programs to suit your individual needs.
With our training, you’ll learn the theory behind the sequence of operation, preventive maintenance, and basic troubleshooting techniques to ensure the productivity and longevity of your equipment.
In addition to technician-led training, operation manuals, technical data, and safety instructions are available upon request.
Training Programs
We offer a courtesy two-day, factory-level maintenance training for customers who purchase new equipment (within a period of 1 year) or meet the criteria as a high-volume purchaser of EAM-Mosca consumables. This training is also available to any non-qualifying customers for a fee. Customers are responsible for any travel expenses for their team members.
All In-house Training is conducted at our headquarters in Hazle Township, PA, U.S.A. The training is limited to 5, 6 & 7 Series (Heat and SoniXs) Bundler Heads and SoniXs Unitizer Heads. This training covers: Basic Sequence of Events (mechanical and electrical theory), ONE Service PM, and Troubleshooting.
INSTALLATION & EXTENDED
OPERATIONAL TRAINING
EAM-Mosca Field Service Installation Technicians ensure expert equipment setup, adhering to industry best practices and strict safety standards for optimal performance and long-term reliability. Our service goes beyond installation, offering hands-on operator training tailored to your team’s needs.
Understanding that learning to operate and maintain new machinery can be overwhelming, our technicians guide your staff with personalized, hands-on training, focused on safe operation, ease of use, troubleshooting, and daily maintenance. This minimizes disruption and downtime while maximizing the efficiency and long-term cost-effectiveness of your equipment from day one.
Our training emphasizes practical skills to help operators and maintenance personnel feel confident and capable.
Setting you up for success
For teams that need deeper instruction and comprehensive support, we also offer Extended Operational Training.
Our expert-led Extended Operation Training sessions provide more thorough, hands-on instruction. We emphasize efficient troubleshooting and proactive maintenance to empower your operators and maintenance personnel to feel empowered and skilled, while ensuring proper maintenance and operation of your investment to minimize downtime and disruption.
FAQ’s
Here are some of our most asked questions.
Feel free to contact us with any questions you may have. We’re here to help!
Starting a coil can vary by machine. Still, the typical process is as follows: with the strap mounted correctly in the dispenser, press the brake release lever and pull a short length of strap off the coil. Feed the strap into the entry track until it meets resistance. Press the lever and insert the strap approx. 4 inches further. Release the lever and close the dispenser. Press the Manual Strapping button or foot bar, and the strap will automatically feed into the machine, which is now ready to cycle.
Typically, when there is a cycle fault, the track will open automatically, allowing the operator to pull the strap out of the track, then hit the Machine Start button or trip the foot bar to cycle the sealer to cut the strap-free. The track will then close, and the machine will refeed automatically ready for the next cycle.
If strap width or thickness is different, width guides and feed pressure may need to be changed. If the physical dimensions of your strap are similar, Sonixs models can run either PP or PET equally effectively, but will most likely require changes in sealing and cooling timers – a relatively quick and easy adjustment. Heat seal models can seal PP but not PET straps due to melting properties and emission issues.
Yes, most options can be field installed; however, the total cost will likely be higher than factory-installed options specified at the time of machine order.
Yes, it is generally possible to use smooth strapping. However, depending on whether the smooth strap is strand extruded or slit sheet, sealing effectiveness can vary considerably. A consultation with EAM-Mosca Technical Services will help determine the sealing parameters for the strap intended to be used.
An embossed strap provides several advantages, including reduced surface area and friction in the feed track while adding thickness, stiffness, and improved feed reliability. It also reduces strap splitting and dust generation during machine operation.
Yes, we offer 24/7 support for specific high production models through the EAM-Mosca Service department. For more information, please visit our Service and Support page.