TECHNICAL SERVICE
ONE Service from EAM-Mosca
Our ONE Service delivers a comprehensive range of support programs backed by our expert service team. With the same high quality you expect from our advanced end-of-line packaging equipment and consumables, we customize solutions to meet each customer's unique needs. Backed by decades of trust and proven performance, we ensure optimal machine uptime and longevity, setting you up for the greatest success between service intervals.
Our ONE Service includes:
- Preventive Maintenance & PM Agreements
- Technical Services
- Technical Training
- Installation & Extended Operational Training
- Aftermarket Performance Services & Parts
IN-HOUSE
TECHNICAL SUPPORT
Our expert in-house Service & Support Technicians can assist with any questions or concerns via phone or email. For select machine models, we offer remote diagnostics that allow our technicians to connect and troubleshoot issues in real time during office hours from any location, to resolve common problems quickly.
TECHNICAL
FIELD SERVICE
Our Field Service Technicians provide equipment assessments, inspections, and repairs via ONE Service Audits, Repairs, Checks, PMs, and Agreements.
ONE Service Field Technicians are factory-trained and strategically located to provide comprehensive service network coverage in the US, Canada, Mexico, and Latin America. We work closely with our customers to ensure unparalleled service when needed at your location. With many years of experience, our skilled Technicians have the knowledge and expertise to keep your systems reliably running for years to come.
AFTER HOURS
PHONE SUPPORT
Our after-hours Phone Support is available Monday - Friday after 5 p.m. (EST), as well as on weekends and holidays. Our answering service will contact the on-call Technician, and you will receive a call-back as soon as possible.
After-hours Phone Support covers only in-line production equipment. This includes all Unitizers, SQ Systems, MAX-Q, MCB, UATRI, USP-2, the Reisopack 2900 Series, and all Movitec Wrappers.