General FAQ's

Do you carry replacement parts for your machines?

Yes, contact our customer service department at (800) 456-3420, complete our contact form or email us at info@eammosca.com.

How do you determine the proper number of straps per package?

The size and weight of the product to be strapped, and the break strength of the strapping determines the number of straps required. Each type of strap has a stated maximum verified break strength. The regional sales manager will discuss and recommend the best and most efficient strapping for your application.

What are the different types of plastic strapping?

We manufacture embossed Polypropylene (PP) strapping typically used to strap lighter bundled products and Polyester (PET) machine grade strapping typically used for strapping heavier products, pallet loads, and shipping units.

Can I use plastic strapping in place of steel?

In some cases, you can use plastic strapping in place of steel strapping. The application might typically require a wider 12 – 15mm Polyester (PET) strap, which has a higher break strength and stiffer quality for strapping and stabilizing heavy products, shipping units, and pallets. Contact us, or call (800) 456-3420 to speak with a qualified regional sales manager to discuss your options.

How do I get a machine quote?

Contact us by phone at (800) 456-3420 by email at info@eammosca.com or via the contact form on our website.

I have a Mosca strapping machine, but I need technical help, what should I do?

Contact our Service Department at (800) 456-3420. We offer troubleshooting support over the phone Monday through Friday from: 8:00 a.m. to 5:00 p.m, EST. If your machine is down and you need to schedule a field service technician, the service dispatcher will assist you.

Do you provide custom solutions?

Yes, we work closely with our customers to provide a solution that will best meet the needs of the application. For more information, visit our custom solutions page. Get in contact by filling out a contact form online, calling us at (800) 456-3420, or emailing us at info@eammosca.com.

How do I get a machine manual?

Contact us here, call our office at (800) 456-3420 and ask for Customer Service or email us at info@eammosca.com. Please have your serial number available.

How do I know what size strap I need?

The size and weight of your product and any special requirements will determine what width (from 5mm – 12mm) and type (PP or PET) of strapping you will need to use and how many straps to apply to your package. Feel free to contact us, link to contact form, call us at (800) 456-3420 or email us at info@eammosca.com to discuss your application with a Regional Sales Manager.

What is Preventive and Predictive Maintenance?

Preventive and predictive maintenance refers to recommended maintenance done regularly, whether daily, weekly, or monthly to keep your equipment lubricated, dust-free, have worn parts replaced, and in the best working order for the longest equipment life. We offer and recommend optional preventive/predictive maintenance programs for our equipment. Feel free to contact our service department to learn more (800) 456-3420 or email info@eammosca.com.

Do you offer a warranty on equipment?

We offer a one year warranty on all of our machines and a two-year warranty on all Sonixs sonotrodes and generators.

What is SoniXs?

SoniXs ultrasonic sealing technology is our proprietary technology that uses high-frequency vibrations to seal strap ends together and has many advantages over traditional heat sealing. Read more here.

How long has the Mosca SoniXs sealer been in production?

The Mosca SoniXs system has been in production for more than 10 years. In that time Mosca has continuously improved the system resulting in a robust industry-leading solution that is superior in weld performance and length of service life as compared to friction weld solutions.

What is the advantage of PET strapping?

PET strapping offers many advantages over PP strapping, 100% recyclability being one.

Support Services Available:

  • New machine installation supervision and training
  • Quick response to customer inquiries
  • Emergency services onsite or via remote access
  • After-Hours Technical phone support for specific in-line production equipment
  • On-site technical assessments and equipment inspections available
  • Custom and standard preventive maintenance programs available (Monthly, Quarterly and Annual)
  • In-House Phone Support (Available Mon-Friday 8:00 a.m. to 5:00 p.m, EST) to troubleshoot problems before scheduling a field service technician.