At EAM-Mosca we view technical support as an integral part of our complete system approach. You can expect the same high-quality service and support as you find with our strapping equipment.
Support Services at a Glance:
In-house Technical Service
For added convenience, our in-house technicians are available to answer any questions or concerns you may have over the phone or by email.
Remote diagnostics are also available for some machine models for off-site live troubleshooting. This allows our technicians to fix common issues, or prepare field service technicians when they arrive on-site.
Technical Field Service
Our field service technicians are factory trained and strategically located throughout North and South America for fast and comprehensive machine repairs or scheduled maintenance. With many years of experience, our technicians have the knowledge and expertise to keep your systems running reliably for years to come.
Have questions for our in-house technicians?
Monday – Friday, 8:00 a.m. – 5:00 p.m. EST
Call 1-800-456-3420 or Submit Request
Our technical support team is available for emergencies. Weekdays after 5:00pm EST, Weeekends and Holidays.
For the following equipment only:
All unitizer Equipment
All SQ Systems (Single & Tandem)
MCB, UATRI, and USP-2
Maintaining Machine Productivity and Longevity
Our preventive maintenance programs are designed to keep your equipment running at maximum efficiency to minimize costly downtime and interruptions that may result from an unexpected equipment problem.
The programs include regularly scheduled visits from a trained EAM-Mosca technician. Each technician will perform a complete inspection and, depending on the frequency of use, will complete a monthly, quarterly, or annual service of your machine to make any necessary adjustments or repairs. Regular visits from an EAM-Mosca technician can help identify issues before they affect operation and productivity.
Custom preventive maintenance programs are available to those who want a more extensive service schedule than the regular preventive maintenance program.
Cost Savings
EAM-Mosca preventive maintenance agreements may cover the cost of parts, labor, and travel, which enables you to budget the cost of service and parts over the life of the agreement. This also allows you to reduce the administrative expense of issuing service or replacement parts cost.
Quality Service
EAM-Mosca’s full-time, fully trained field service technicians have many years of experience and knowledge. In most cases, you’ll receive your regularly scheduled visits from the same technician. So you have the added value of someone familiar with your operation, equipment, and service requirements.
Contact our service department for more information about the benefits of joining a preventive maintenance program. Call 570-459-3426
In addition to our preventive maintenance programs, we also offer our ‘Mosca One’ predictive maintenance program. This program is based on the performance history of our five and six series equipment. The Mosca One program supplements regular preventive scheduled maintenance for maximum machine performance.
Our experience has given us a comprehensive understanding to predict when specific parts and assemblies, critical to reliability, will require maintenance and replacement. In turn, reducing the total cost of ownership.
Contact us to find out more. 570-459-3426
