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Service & Support

EAM-Mosca views technical support as an integral part of our complete system approach. Our field service technicians are factory trained and strategically located throughout North and South America to keep your systems running reliably for years.

Support Services Available:

  • New machine installation supervision and training
  • Quick response to customer inquiries
  • Emergency services onsite or via remote access
  • After-Hours Technical phone support for specific in-line production equipment
  • On-site technical assessments and equipment inspections available
  • Custom and standard preventive maintenance programs available (Monthly, Quarterly and Annual)
  • In-House Phone Support (Available Mon-Friday 8:00-5:00 EST) to troubleshoot problems before scheduling a field service technician.

Call 1-800-456-3420

Service & Support

Contact In-House Technician

Have questions for our in-house technicians?

Monday – Friday, 8:00 a.m. – 5:00 p.m. EST

Call 1-800-456-3420 or Submit Request

1-800-456-3420

After-Hours Technical Support

Our technical support team is available for emergencies. Weekdays after 5:00pm EST, Weeekends and Holidays.

For the following equipment only:
All unitizer Equipment
All SQ Systems (Single & Tandem)
MCB, UATRI, and USP-2

1-800-456-3420

Need a Manual?

For non-emergency service,
call us at 1-800-456-3420 or submit a request.

Request A Manual

Schedule a Service Call

For non-emergency service,
call us at 1-800-456-3420 or submit a request.

Schedule a Call

Order Parts

Not sure of Part Number? Call our Service Department first 1-800-456-3420. 

Request A Quote

Preventive Maintenance

Sign up for scheduled preventive maintenance and take advantage of preferred services and incentives, including:

  • Detailed review on housekeeping, program parameters, mechanical settings, and part(s) condition
  • Machine adjustments, assembly cleaning, and lubrication
  • Re-calibration and part(s) replacement as needed
  • Machine validation via offline test
  • Production verification as required

Warranty

  • 1 Year Warranty on all equipment
  • 90 days on all service labor
  • 2 Year Warranty on Sonixs Sonotrode and generator
  •