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Support

CONTINUED MACHINE PERFORMANCE

At EAM-Mosca we view technical support as an integral part of our complete system approach. You can expect the same high-quality service and support as you find with our strapping equipment.

Support Services at a Glance:

  • New machine installation, supervision, and training.
  • Emergency after-hours technical phone support for specific in-line production equipment.
  • On-site technical assessments and equipment inspections.
  • Custom and standard preventive maintenance programs.
  • In-house remote technical troubleshooting (during office hours).
  • Mosca One predictive maintenance

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Technical service

TECHNICAL SUPPORT

In-house Technical Service
For added convenience, our in-house technicians are available to answer any questions or concerns you may have over the phone or by email.
Remote diagnostics are also available for some machine models for off-site live troubleshooting. This allows our technicians to fix common issues, or prepare field service technicians when they arrive on-site.

Technical Field Service
Our field service technicians are factory trained and strategically located throughout North and South America for fast and comprehensive machine repairs or scheduled maintenance. With many years of experience, our technicians have the knowledge and expertise to keep your systems running reliably for years to come.

Quick Contact Information

Contact In-House Technician

Have questions for our in-house technicians?

Monday – Friday, 8:00 a.m. – 5:00 p.m. EST

Call 1-800-456-3420 or Submit Request

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After-Hours Technical Support

Our technical support team is available for emergencies. Weekdays after 5:00pm EST, Weeekends and Holidays.

For the following equipment only:
All unitizer Equipment
All SQ Systems (Single & Tandem)
MCB, UATRI, and USP-2

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Need a Manual?

For non-emergency service,
call us at 1-800-456-3420 or submit a request.

Request A Manual

Schedule a Service Call

For non-emergency service,
call us at 1-800-456-3420 or submit a request.

Schedule a Call

Order Parts

Not sure of Part Number? Call our Service Department first 1-800-456-3420

Request A Quote

Preventive Maintenance Program

 

Maintaining Machine Productivity and Longevity

Our preventive maintenance programs are designed to keep your equipment running at maximum efficiency to minimize costly downtime and interruptions that may result from an unexpected equipment problem.

The programs include regularly scheduled visits from a trained EAM-Mosca technician. Each technician will perform a complete inspection and, depending on the frequency of use, will complete a monthly, quarterly, or annual service of your machine to make any necessary adjustments or repairs. Regular visits from an EAM-Mosca technician can help identify issues before they affect operation and productivity.

Custom preventive maintenance programs are available to those who want a more extensive service schedule than the regular preventive maintenance program.

Cost Savings

EAM-Mosca preventive maintenance agreements may cover the cost of parts, labor, and travel, which enables you to budget the cost of service and parts over the life of the agreement. This also allows you to reduce the administrative expense of issuing service or replacement parts cost.

Quality Service

EAM-Mosca’s full-time, fully trained field service technicians have many years of experience and knowledge. In most cases, you’ll receive your regularly scheduled visits from the same technician. So you have the added value of someone familiar with your operation, equipment, and service requirements.

Contact our service department for more information about the benefits of joining a preventive maintenance program. Call 570-459-3426

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Predictive Maintenance Program

Mosca One

In addition to our preventive maintenance programs, we also offer our ‘Mosca One’ predictive maintenance program. This program is based on the performance history of our five and six series equipment. The Mosca One program supplements regular preventive scheduled maintenance for maximum machine performance.

Our experience has given us a comprehensive understanding to predict when specific parts and assemblies, critical to reliability, will require maintenance and replacement. In turn, reducing the total cost of ownership.

Contact us to find out more. 570-459-3426

Visit us at SuperCorr Expo, Aug.8th-12th, Booth #1331. CLICK FOR VIP PASS