EAM-Mosca Latin America: From Humble Beginnings to Strapping Machines and Beyond
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For over 40 years, EAM-Mosca has positioned itself as a global leader, renowned for its innovative automatic strapping machines. Yet, while its track record and solutions are impressive enough, the ascent of its Latin American division shines exceptionally bright among its achievements. What began as a small subsidiary 20 years ago has matured into a pivotal component of the company’s international operations—a testament to strategic growth, adaptability, and the Mosca difference.
The History of EAM-Mosca’s Latin American Department
The tale of EAM-Mosca’s Latin American Department is not just about strapping machines, impressive numbers, and milestones; it’s a chronicle of vision, resilience, and a drive to excel. This division, which has become pivotal to the company’s global operations, has its roots in humble beginnings, leadership foresight, and an unyielding commitment to customer satisfaction.
The Humble Beginnings
For many years, EAM-Mosca operated without a dedicated team for its Latin American operations. However, this dynamic shifted when Denise Hazzouri joined the ranks as a regional customer service representative. What began as a role with modest responsibilities soon expanded, and her exceptional leadership and unwavering commitment led her to manage all business affairs across Latin America. Denise’s vision was a driving force behind the establishment of EAM-Mosca de Mexico in 2003. Subsequently, she adeptly used this foundation to extend her influence south of Mexico, reaching Central America, South America, and the Caribbean.
Sales Growth: Beyond Traditional Boundaries
Since its inception in 2004, EAM-Mosca Latin America has seen its sales quintuple since its inception in 2004.. This impressive growth isn’t just a function of time but a testament to innovation, adaptability, and the strategic foresight to move beyond traditional corrugated industry operations.
Building Bridges: A Commitment to Customer Loyalty
EAM-Mosca’s commitment to forging long-lasting relationships shines through its Latin American presence- approximately 250 active customers across 22 countries. Yet, for EAM-Mosca, customer loyalty transcends mere statistics. It’s about building a steadfast bridge of trust, ensuring every customer feels support is just a call or message away, regardless of location. EAM-Mosca’s close-knit bond is a testament to unwavering dedication in a region teeming with diverse cultures and languages.
EAM-Mosca Latin America: The “Remarkable Components”
Diving into EAM-Mosca’s Latin American operations reveals a one-of-a-kind blend of human talent, technological prowess, and local outreach, ensuring unparalleled customer satisfaction.
The People Power: The Heart of Operations
At the core of EAM-Mosca’s Latin American division lies its invaluable asset: its people. As Matias Losen, Vice President of Sales and Operations for Latin America and The Caribbean, highlights, this tight-knit team of five people is steadfastly committed to a single goal – customer satisfaction. Every member, irrespective of their role, is attuned to this mission. The team’s synergy translates into a cohesive force, ensuring that each customer’s experience with EAM-Mosca remains unparalleled.
Trade Shows: Showcasing Innovation
EAM-Mosca’s dedication to innovation is evident in its Latin American trade shows. These aren’t just ordinary events; they act as technological showcases spotlighting the brand’s advanced strapping machines and solutions, underscoring its relentless pursuit of excellence. Customers at these shows encounter state-of-the-art equipment and the latest technologies, reinforcing EAM-Mosca’s stature as an industry trailblazer.
Local Representation: An Extended Arm of Service
EAM-Mosca’s strategy of partnering with exclusive distributors and/or commercial agents in certain countries of the LATAM/CARIBBEAN regions where it makes sense has significantly succeeded. More than just intermediaries, these agents play a crucial role in providing real-time sales and service support. Customers receive prompt assistance, bypassing the usual delays of international service calls. This localized approach accelerates resolution times and underscores EAM-Mosca’s dedication to delivering a seamless customer experience, irrespective of geographical boundaries.
Why EAM-Mosca in Latin America Stands Out
Exploring the core of EAM-Mosca’s Latin America operations reveals a commitment far beyond typical business operations. There’s an underlying philosophy and dedication that genuinely stands out:
- Unwavering Quality: From its industry leading strapping machines to customized solutions, EAM-Mosca’s equipment epitomizes durability and top-notch technology. Often heralded as the “Mercedes” of the industry, the Mosca brand is synonymous with robustness and cutting-edge advancement.
- Versatile Product Offerings: EAM-Mosca ensures consistency in the product line offered across the U.S., Mexico, Canada, and Latin America. Their evolution is evident as they’ve transitioned from only offering traditional strapping machines to making inroads in the stretch wrapping arena and expanding their end-of-line offerings.
- Family Atmosphere: The Latin America EAM-Mosca team isn’t just a group of professionals; they’re a family. Their camaraderie is palpable, and their singular goal is clear: total customer satisfaction. This sense of unity extends to their network of agents across 22 countries, underlining a culture of collaboration.
- Ambition: Being satisfied with the status quo isn’t in the EAM-Mosca DNA. The Latin American department continually aspires to elevate its benchmarks, whether reinforcing existing relationships or creating new ones.
- Innovation at Its Core: EAM-Mosca is ceaselessly engaged in research, development, and pursuing next-level products. Their investments in automated systems underscore their commitment to remain at the forefront of industry innovations.
The Department’s Bright Future
EAM-Mosca Latin America exemplifies collaboration, innovation, and dedication. With sights set on new territories and industries, the division fervently strengthens ties with current partners while venturing into untapped markets. Upcoming initiatives, such as website localization, promise a more enriched experience for Portuguese and Spanish speakers. Moreover, further expansion goals span various dimensions – from boosting service capabilities to deeper market penetration and exploring areas like stretch wrapping.
The future shines brightly for this dynamic team. Based on the accomplishments of the first 20 years, it will be exciting to see what the next 20 and beyond bring.
The team would like to thank customers for their continued trust, loyalty and repeated business.